Sportsfuel logo
Sportsfuel logo

All articles

What is Sportsfuel's return policy?Updated 16 days ago

In all cases it is the purchasers responsibility to ensure the product is correct prior to opening and/or using.

All products are sold on the basis that the customer has sought advice from their doctor and researched the suitability of the product before purchasing. Sportsfuel accepts no liability on the use or misuse of any products sold.

  • Proof of purchase is required
  • Customers must contact Sportsfuel by phone or email before returning any items
  • We cannot issue credits or refunds due to the flavour, consistency,  mix-ability of products or change of mind
  • Clearance items and free gifts, including short expiry date products are not able to be returned
  • The Consumers guarantee act applies in all cases

Faulty Products

If a product is faulty it must be returned within 14 days. Where possible, the NZ distributor will be consulted, and may require the item to be returned to them for checking.

  • If the product is found to be faulty the customer will be reimbursed for their shipping costs (cost of sending to Sportsfuel)
  • If the product is found to have no faults. The original product will be returned to the customer
  • If a product is returned in a used condition, we reserve the right to credit on the unused portion

Unopened Products

With prior approval, the customer can return product to us for a credit or swap, within 30 days and at their cost. Provided the item is unopened and able to be resold.

  • Any credit balance will be applied to the customers Reward Points balance, minus shipping costs
  • We reserve the right to charge a restocking fee of 10%
  • All products will be checked once received at our warehouse

Due to the nature of our products and in the interests of health and safety, prior approval must be obtained before any items are returned.

Clearance Items
This category contains clearance items. Only buy from this category if you understand and accept that we cannot take returns on these items unless you return the item to us within 7 days - at your own cost, and in 100% original condition. If you do return under these conditions - we can add a credit to your Sportsfuel account minus a 15% restocking fee.

Order Cancellation

You may cancel your order any time prior to shipping for a full refund, either as store credit or back to your card or bank. Please email or call us as soon as possible, as we operate a same day packing service.

Undeliverable Packages
We rely on you to enter your address details correctly. If an order is returned to Sportsfuel because the courier has been unable to deliver. Additional shipping charges will apply before an order is re-shipped.

Was this article helpful?