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Returns & Refunds

How do I make a return?

To start the return process, please click here.

What is Sportsfuel's return policy?

In all cases it is the purchasers responsibility to ensure the product is correct prior to opening and/or using. All products are sold on the basis that the customer has sought advice from their doctor and researched the suitability of the product be

I've opened the product, can I still return it?

If a product has been opened and found to be faulty, it must be returned within 7 days. We cannot issue credits or refunds due to the flavour, consistency, mix-ability of products or change of mind. If the product is faulty, where possible, the NZ di

Can I return Clearance items?

Yes, only if you return the item to us within 7 days of delivery date, at your own cost and the product in 100% original condition. If you do return under these conditions, we can add a credit to your Sportsfuel account minus a 15% restocking fee. On

I don't like the flavour I purchased, can I return it?

We are sorry to hear you don't like the product's flavour. Unfortunately, this can be the case when purchasing new products online without sampling first, as everyone's tastebuds are slightly different. As 'flavour' and 'change of mind' is not the re

What is Sportsfuel's clothing return policy?

Sportsfuel's SF Active and Social Club clothing range can be returned for free within 30 days of your delivery date for a full refund. To start the return process, please click here. All products need to be in original condition, unwashed, unworn wit

Sportsfuel's 5 Scoop Guarantee

If you decide you don't like the taste or effect of a product before using 5 scoops worth, we'll happily exchange it or issue store credit within 30 days of your purchase. How to Redeem 5 Scoop Guarantee:Contact Sportsfuel via phone (0800 891 342) or